The general purchasing conditions of the different products and services offered in this website are regulated by the hereby agreement of Microinformatic Services, Inc. (Henceforth referred as SEMIC) with NIF num. A25027145 and address in Agri-food Scientific and Technological Park of Lleida, Building H1 2 fl., Lleida (25003).

By completing the process of register and the purchasing of some of our products and services, the CLIENT accepts and subdues to the clauses mentioned hereafter and to the conditions of use of our portal and their corresponding Privacy policy, accessible through the link “Legal notice”.

The CLIENT shall acknowledges having enough legal capacity of being contractually obliged.

The present contract shall remain permanently available in the legal notice of our website.

1. COSTS AND TAXES

In compensation for the acquired products and services, the CLIENT accepts paying SEMIC the specified amount when purchasing, according to the established prices of each product of the web.

The products and services offered in this web are subjected to the Added Value Tax (IVA), already INCLUDED in the final prices of the products.

Shipping costs are NOT included in these prices.

By having choose the products, before confirming and paying the order, the final purchase price, along with the IVA (Added Value Tax), management, packaging and shipping costs, shall appear in your screen, and shall appear in the purchase order and in the invoice when purchasing.

Unless it is specified in the description, other things shall not be included.

We shall rectify as soon as possible any encountered mistake in our website in case of existing one.

2. PRODUCT ESPECIFICATIONS

SEMIC shall try to not have any mistakes in our website that have relation with the images and descriptions. We shall rectify them as soon as possible in case of existing one.

SEMIC shall deliver the promotional gift incorporated in special offers, as long as there are existences of it.

3. PURCHASE PROCEDURES

It is required to be more than 14 years of age or being a society to order through this website. All purchases carried out by minors, shall be made under the parental supervision or consent.

All our products and services are individually detailed on the website. The procedures to effectuate and manage the purchase are indicated on the website. You may follow the succeeding steps:

1. Choose the desired product.
2. By choosing a product, you may be able to add it to the shopping cart, continue purchasing or process your order.
3. The first time accessing our portal it is required to fill a register form with your personal data and to create a personal account as user, that will allow you to process your order. Thereupon, you shall receive the confirmation of your correct register at the indicated email. In the case of being already a registered user, you shall introduce your password and the user’s name generated at the first purchase. The user code and the password are exclusive property of the person who effectuated the register. The available information may be modified, managed or actualized throughout your account.
4. Henceforth, in the verification of the order, the selected articles will be detailed, and its total prices will be calculated.
5. In addition, one singular invoicing and delivery address shall be indicated.
6. The client shall mark a Reading verification box and accept the selling terms and conditions, before the going through the proceedings.
7. The mechanisms to effectuate the payment depending on the selected system are facilitated on the website.
8. By introducing the payment data, you shall confirm the order clicking the “purchase” button.
9. Then, the delivery of the product will start.

4. AVAILABILTY AND DELIVERY

The transportation of SEMIC offered products will only be operative on Spanish territory. The client shall take responsibilities when purchasing in other countries.

The orders shall be processed when the payment is correctly received.

The products and the services offered by SEMIC will be subdued to the availability indicated in our website, therefore, the lack of availability of some products shall be informed to the client that has to purchase it. In normal conditions, all products visible in our web are available for their delivery or benefit in the indicated term.

When the contracted product appears to be out of stock after having ordered it, the CLIENT shall be informed and offered an alternative product with similar characteristics, price and quality. Whether the CLIENT is not satisfied with this proposal, SEMIC shall refund them the paid amount and inform the reimbursement terms and proceedings.

The maximum delivery term shall be indicated in each product. These delivery terms are approximate and not bind to SEMIC.

The deliveries shall be done during working days (from Mondays to Fridays). It is recommended that the CLIENT communicates their Schedule delivery preferences when filling the order data in the section “Comments”.

The transporter may deliver the purchased product along with a delivery note at the address indicated on the purchase order. The client shall sign this delivery note in order to verify its reception and shall be properly informed about any delivery incidence or delay.

Not being possible the delivery due to the absence of the consignee, the transporter shall leave a notification to arrange a new delivery. The order not being collected after the finalization of the term, it shall be returned to our warehouse. The Client shall receive an-email to explain how the new delivery will proceed. Shipping cost shall be payed by the Client. In case of the delivery not being possible due to a wrong address, the client shall also pay the reshipment costs. SEMIC takes no responsibilities for delivery delays attributed to the transporter.

The selected product being of digital content supply without material support may require following the instructions at the moment of purchase for its further download or obtention via email.

You shall receive the order and payment confirmation notification through email to be informed of your purchase management.

Moreover, the CLIENT may consult their order status sending an email to the addressee helpedu@semic.es or calling to the phones 917 89 65 92/934 92 41 53 and requesting to talk with the ecommerce department of schools. Our attention schedule is from 8 to 19 h from Mondays to Fridays, in exception of national holidays.

5. PAYMENT AND PAYMENT TERMS

The following payment methods are accepted:

- Debit and credit card: The transaction shall be done by directly connecting with the bank institution BBVA or Caixabank through their payment gateway.

- Bank transfer: Depositing the total amount of the purchase to the indicated bank account.

- Paypal: Directly connecting with Paypal.

- Financing: It shall be governed by the entity’s general conditions.

By paying, you shall receive a confirmation email of it.

SEMIC does not have acknowledgements about your credit card data. All our payments systems are safe.

Payments are prior to the delivery of the product or provision of the service, so SEMIC will not provide the requested product until the time it has received payment for it. SEMIC reserves the right to cancel temporarily or permanently, the services provided, in the event of any incident regarding the collection of the same.

6. BILLS

When making the corresponding payment, you will receive the Invoice for your purchase in PDF format at the email address you have indicated for this purpose at the time of processing the order, and the customer also has the option of requesting the paper invoice.

If you want to obtain an invoice in the name of your company, you must contact customer service (helpedu@semic.es) in order to provide the necessary tax information.

The CLIENT is responsible for confirming the receipt of the notifications and for informing us of any modification to their data, and SEMIC is exonerated from any liability arising from this circumstance.

7. WARRANTY

Our computer products are guaranteed under the terms of Royal Decree-Law 7/2021, of April 27, which transposes directives of the European Union in defense of consumers, provided that their acquisition has been made within Spanish territory and is intended for the personal or private, non-commercial use. The legal guarantee established by the aforementioned Royal Decree-Law will apply for a period of three years, starting on January 1, 2022, from the date of delivery of the product, a period during which, in the event of a defect in conformity of the product , the consumer may choose to return the product, repair it, replace it, reduce the price or terminate the contract as appropriate. 
  
In the event that Royal Decree-Law 7/2021 is not applicable, either due to the nature of the product or the circumstances of the sale, the guarantee offered by the manufacturer of the product will apply, the period and specific conditions of which will be detailed. in the warranty document provided with the purchase of the product. The manufacturer is obliged to supply repair parts for a minimum of five years from the date of product launch, a period that may be extended according to current legislation. 
  
The legal warranty does not cover damage caused by improper use, negligence, unauthorized modifications or repairs carried out by unauthorized personnel. To make the guarantee effective, the consumer must present the purchase invoice.

8. RIGHT OF WITHDRAWAL

Given the nature of the product (supply of digital content) and in accordance with article 103 points m of Royal Legislative Decree 1/2007, of 16 November, on the Protection of Consumers and Users, the right of withdrawal is not applicable to this contract as long as the digital content is not supplied in material format.

The right of withdrawal will only be applicable when it comes to the purchase of physical products, digital products in material support or services (post-warranty). You have the right to withdraw from this contract within 14 calendar days without justification, except for contracts concerning:

1. The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgement by them that they are aware that, once the contract has been fully executed by the entrepreneur, they will have lost their right of withdrawal.

2. The supply of goods or services the price of which depend on fluctuations in the financial market which the entrepreneur cannot control and which may occur during the withdrawal period.

3. The supply of goods made up to the specifications of the consumer and user or clearly personalized.

4. The supply of goods that may deteriorate or expire quickly.

5. The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.

6. The supply of goods which, after delivery and taking into account their nature, have become inextricably mixed with other goods.

7. The supply of alcoholic beverages, the price of which has been agreed at the time of conclusion of the sales contract and which cannot be delivered within 30 days, and the actual value of which depends on market fluctuations which the trader cannot control.

8. Contracts in which the consumer and user have specifically requested the trader to visit them to carry out urgent repair or maintenance operations; If, during that visit, the trader provides services in addition to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal must apply to those additional services or goods.

9. The supply of sealed sound or video recordings or sealed software that has been unsealed by the consumer and user after delivery.

10. The supply of daily newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.

11. Contracts concluded through public auctions.

12. The provision of accommodation services for purposes other than housing, transportation of goods, rental of vehicles, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.

13. The provision of digital content that is not provided with a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that consequently they lose their right of withdrawal.

The withdrawal period shall expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired, physical possession of the goods.

To exercise the right of withdrawal, you must notify Servicios Microinformática, S.A. C/ Parque Científico y Tecnológico Agroalimentario de Lleida, Edificio H1 2pta, Lleida (25003), e-mail: helpedu@semic.es, of your decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form below, although its use is not mandatory.

Download the withdrawal form here

In order to comply with the withdrawal period, it is sufficient that the notification relating to your exercise of this right is sent before the expiry of the relevant period.

Consequences of withdrawal:

In the event of withdrawal on your part, we will refund to you all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive mode of ordinary delivery offered by us) without any undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

The CUSTOMER may exercise the return by their own means or through the company provided by SEMIC, thus being able to bear the direct costs of returning the goods, for which the cost of collection will be deducted from the refund, except in the case where the reason is defective quality, error in shipping with us or change of size.

We will proceed to make such a refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any costs as a result of the refund. We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever comes first.

Once you have been notified of the request for withdrawal, you must return or deliver the goods directly to us (the address of the company or any other method of returning the goods may be specified) without any undue delay and in any event no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The time limit shall be deemed to have expired if you return the goods before the expiry of the time limit.

The goods to be returned must be in perfect condition, have not been damaged, show deformations, or show signs of wear, scratches or stains. You will be liable for any diminution in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

9. CONCLUSION OF THE CONTRACT AND MODIFICATIONS OF THE SERVICES

This contract shall be concluded upon payment for the product.

SEMIC reserves the right to modify in any way the characteristics and conditions of its services, always with the aim of improving them and benefiting the CLIENT.

10. OBLIGATIONS OF THE PARTIES

SEMIC undertakes to provide the CLIENT with the products and services that have been contracted, applying the utmost diligence in the provision of the service, as well as to take care of the maintenance of the facilities necessary for the operation of the network, having adequate technical and computer equipment for this purpose, and to manage logistics operations. Shipping and delivery of the purchase made through the carrier.

The CLIENT undertakes to use the services made available to them in good faith, without violating the laws in force on any matter or infringing the rights of third parties, as well as to pay for the selected product in the time and manner set out in these terms and conditions of sale and to receive it at the place indicated for delivery.

SEMIC does not guarantee that the availability of the service subject to this contract will be continuous and uninterrupted, due to circumstances caused by problems in the Internet network, breakdowns in computer devices and other unforeseeable circumstances. Therefore, the CLIENT agrees to bear these circumstances within reasonable limits, and therefore expressly waives any contractual or non-contractual liability from SEMIC for possible failures, errors and use of the contracted service.

11. COMMUNICATIONS

All notices between the parties shall preferably be made via e-mail. The CLIENT is responsible for confirming receipt of the notifications and for informing SEMIC of any modification to their data, which is exonerated from any liability arising from this circumstance. In the event of a change, the CLIENT must inform SEMIC at the e-mail or telephone numbers indicated on our website.

In compliance with article 21 of Law 34/2002 on Information Society Services and Electronic Commerce, we inform you that our commercial mailings and information related to our website and the products offered therein will be made by email to the e-mail address you provide us, always revocable. In any case, you have the option to reject our commercial communications by sending an email to the address lopd@semic.es indicating the word UNSUBSCRIBE in the subject line.

12. COMMITMENT, ACCEPTANCE AND VALIDITY OF THE CONTRACT

The CLIENT acknowledges having read and accepted the legal conditions of use and the privacy policy of the website.

The CLIENT acknowledges that he/she has understood all the information regarding the products and services, including, where applicable, the delivery information, offered on our website, as well as all the conditions and stipulations contained in this electronic contract, so he/she affirms that they are sufficient for the exclusion of the error in the consent of this contract, and therefore, accepts them in full and expressly.

The CLIENT is fully aware that the acceptance and execution of this contract will take place by providing their data and pressing the "Buy" button indicated on our website and that it will be completed by the payment of the service.

13. APPLICABLE REGULATIONS

This contract is of a commercial nature, and shall be governed and interpreted in accordance with Spanish law.

In the event of any type of discrepancy or difference between the parties in relation to the interpretation, content or execution of the Contract that is not resolved by mutual agreement and there is no mandatory jurisdiction, the Parties will submit to the courts and/or tribunals.

We also provide our clients with the following link to access the official online dispute resolution platform of the European Commission .

14. PERSONAL DATA

See Privacy Policy .

Please note: These General Terms and Conditions of Purchase have been updated on 9/1/2020. We may modify them at any time, as well as vary the list of prices and products offered, but which would not have effect against orders placed previously. Please check the issue date each time you log in to our website to ensure that there are no changes to your application.

15. INFORMATION ON THE DISPOSAL OF WASTE ELECTRONIC EQUIPMENT (WEEE)

It is not permitted to dispose of electrical and electronic equipment ("EEE"), in household waste containers or in any other that is not specifically designated for this purpose, nor on public roads. Batteries and accumulators that are not attached to EEE must be separated from EEE. The User may deliver the batteries, after use and at their choice, to specific collection points. EEE waste ("WEEE") must be accompanied by the following symbology to indicate that it complies with Directive 2012/19/EU, Royal Decree 110/2015 and other applicable regulations ("WEEE Regulations") on Waste Electrical and Electronic Equipment ("WEEE"), including the identification of harmful substances, specifically "Cd" for Cadmium, "Hg" for Mercury and "Pb" for Lead:

Consequently, with the purchase of a Product that has the status of EEE, in accordance with the above, the User may deliver to the Seller a WEEE of an equivalent type (under the terms set out in the applicable regulations) at the EEE delivery point or at the User's home where the EEE is supplied.

In the event that the delivery of the WEEE is not made to the User's home, the User will have a period of thirty (30) calendar days to deposit the WEEE at a point of sale in the Seller's network of establishments, and must show the day of delivery of the WEEE, within the aforementioned period. The simplified invoice accrediting the EEE purchased.

The User must pack the EEE in a safe way to transport, using a stable package that prevents the movement of the interior elements, being able to fill the package with filler elements (e.g. newspapers) if necessary. The User must ensure that the EEE is sent separately from the batteries and accumulators that are removable, as well as that the corresponding personal data is deleted.

The provisions of this section are without prejudice to the User's right to deposit WEEE freely and free of charge at the collection points specifically established by the Local Entities and EEE Manufacturers in accordance with the provisions of current regulations.